Product Authenticity

Pullman Espresso Accessories welcomes any enquires relating to the purchase of authentic Pullman Espresso Accessories products.

WARNING: NON-GENUINE PULLMAN PRODUCTS

Pullman Espresso Accessories can confirm that counterfeit and “copycat” versions of its tools are being manufactured and sold, to unsuspecting customers in various regions around the world by unauthorized distributors. The company cautions customers from purchasing products from any source other than those listed on its website and warns that products purchased from an unauthorized distributor will not be supported by the company warranty.

Authentic Pullman Espresso Accessories products are available exclusively from authorized Pullman Espresso Accessories distributors. The company maintains a global list of its approved distributors online at https://pullman.coffee/ 
Check under "Stockists" and your location.

As a general rule, Pullman HQ in Adelaide is the only agency to sell Pullman factory seconds goods. If you see a "bargain" or super sale item, the chances are very high that it is a fake and you will not be getting the Pullman quality and craftsmanship you are expecting.

IF YOU SEE A SELLER OFFERING DISCOUNTED PULLMAN PRODUCTS DUE TO DEFECTS OR IMPERFECTIONS, WE CAN VERIFY THE AUTHENTICITY FOR YOU WITH THE SERIAL NUMBER. Please email for instructions on how to provide this information.

Distinguishing authentic from counterfeit can be easy, just remember to look out for the following features:  

• Handle shape and Pullman logo, always centered around the timber grain
• 3 x TrueTamp rings around the base of the Barista or Nexus tamper
• Base engraving on the BigStep
• Spacer separating the handle and the base on the “Barista” model
• Silicon cone
• Pullman packaging, branding and information cards with a QR code.

Pullman Espresso Accessories technical support and lifetime warranty are provided solely for Pullman Espresso Accessories products purchased from one of their authorized distributors.